# Guarantee and Warranty Claims Software for Ships

> NOZZLE Guarantee and Warranty Claims Software lets ship operators raise a claim against a supplier or yard for a defective item, attach the supporting maintenance and purchase records, and track it to closure — part of the NOZZLE Procurement platform.

Source: https://nozzlesoft.com/solutions/guarantee-claims-management-software/  
Language: en


## What is guarantee claims software for ships?

Guarantee (or warranty) claims software lets a ship operator formally claim
against a supplier or shipyard when equipment fails within its guarantee period,
with the maintenance and purchase evidence attached so the cost falls where it
belongs. In NOZZLE this is the Claim capability within
[Procurement](/solutions/maritime-procurement-management-software/).

NOZZLE lets you raise a claim for a defective item, identify the damaged equipment
and the responsible supplier or yard, and send the opening claim, while keeping
the supporting maintenance and procurement records — what failed, when it was
bought and what it cost — with the claim through to closure. That way a defect
found during maintenance becomes a documented claim instead of an absorbed cost.

Guarantee claims work with
[purchase order management](/solutions/purchase-order-management-software/) and
[planned maintenance](/solutions/pms-planned-maintenance-system/). Book a
[demo](/request-demo/) to see the claims workflow with your suppliers.


## Key features
- Raise a Claim
- Attach Evidence
- Notify Supplier / Yard
- Track to Closure


## Capabilities

### Turn a defect into a documented claim
_Guarantee Claims_

When equipment fails inside its guarantee period, the cost should fall on the supplier — not the operator. NOZZLE lets you raise a claim against the manufacturer or yard for the defective item, identify the damaged equipment and the responsible party, and send the opening claim, so nothing is written off that a warranty should cover.

* Raise a guarantee or warranty claim for a defective item * Identify the damaged equipment and the supplier or yard * Send the opening claim to the manufacturer or yard * Link related claims and keep the correspondence together

### The maintenance and purchase records travel with the claim
_Evidence & Closure_

A claim is only as strong as its evidence. NOZZLE keeps the supporting maintenance and procurement records with the claim and tracks it through to closure, so the operator can show what failed, when it was bought and what it cost.

* Supporting maintenance and purchase records attached to the claim * Cost of the defective item and related work captured * Claim status tracked from opening to closure

## Frequently asked questions

### What is guarantee claims software for ships?
Guarantee (or warranty) claims software lets a ship operator formally claim against a supplier or shipyard when equipment fails within its guarantee period, with the maintenance and purchase evidence attached. In NOZZLE this is the Claim capability within [Procurement](/solutions/maritime-procurement-management-software/).

### What evidence can be attached to a claim?
NOZZLE keeps the supporting maintenance and procurement records with the claim — what failed, when it was purchased and its cost — so the claim to the manufacturer or yard is backed by documentation.

### Can a claim be raised against the original supplier or yard?
Yes. A claim identifies the damaged equipment and the responsible supplier or yard, and the opening claim can be sent to them, with related claims and correspondence kept together.

### How does this relate to procurement and maintenance?
Guarantee claims are part of [Procurement](/solutions/maritime-procurement-management-software/) and draw on records from [planned maintenance](/solutions/pms-planned-maintenance-system/), so a defect found during maintenance can become a documented claim.

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NOZZLE — Ship Management Software · https://nozzlesoft.com/ · info@nozzlesoft.com · Request a demo: https://nozzlesoft.com/request-demo/