Technical Support Specialist

We are an open, innovative & creative software development company in Ataşehir/Istanbul. We are united by our passion for delivering great outcomes through innovation, design, software, and analytics. We hire passionate people, building them up and honing their skills along the way. If you want to work somewhere that really values what you can do now and truly will support your growth into the future, then come work with us – we’d love to have you! 

Technical Support Specialist Job Requirements

• An associate degree in computer programing/electric and electronic technologies, information systems, or related fields is a plus,
• Minimum two years of technical support experience
• Deep knowledge and hands-on experience in configuring and troubleshooting operation systems, mostly Windows environments,
• Good knowledge of SQL query language
• Having problem-solving and good communication skills on the phone
• Excellent command of English, both in written and oral communication
• Strong communication, interpersonal and negotiation skills, and a good team player
• Eager to learn and develop
• Not related to military service (for male candidates)

Technical Support Specialist Job Description

• Support end-users every day to ensure the system is working as expected
• Perform remote troubleshooting through diagnostic techniques and pertinent questions
• Escalate problems appropriately to other internal departments or providers when required,
• Installing and troubleshooting operating systems and software packages,
• Identifying, researching, and resolving technical problems.
• Providing support to customers and end-users,
• Speaking to customers to quickly get to the root cause of their problem,
• Documents, tracks, and monitors problems or issues to ensure a timely solution,
• Creating and recording tickets for calls received via mail, portal, and phone,
• Following bugs and providing feedback to the customers about completed tasks,
• Ensure and care for absolute customer satisfaction,
• Supporting end-users out of working hours or weekends when required,