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Customer Relations Specialist
We are an open, innovative & creative software development company in Ataşehir/Istanbul. We are united by our passion for delivering great outcomes through innovation, design, software, and analytics. We hire passionate people, building them up and honing their skills along the way. If you want to work somewhere that values what you can do now and truly will support your growth into the future, then come work with us – we’d love to have you!
Customer Relations Specialist Job Requirements
- An associate degree in computer programing/electric and electronic technologies, information systems, or related fields is a plus,
- Minimum two years of customer relations experience
- Having problem-solving and good communication skills on the phone
- Good command of English, both in written and oral communication
- Strong communication, interpersonal and negotiation skills, and a good team player
- Eager to learn and develop
- Not related to military service (for male candidates)
Customer Relations Specialist Job Description
- Determining the needs of our customers by planning regular meetings with customers
- Support end-users every day to ensure the system is working as expected
- Escalate problems appropriately to other internal departments or providers when required,
- Regularly communicating with customers to quickly get to the root cause of their problem,
- Creating and recording tickets for calls received via mail, portal, and phone,
- Ensure and care for absolute customer satisfaction,
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Testimonials
NOZZLE delivers reliable ship management solutions trusted by maritime companies worldwide. Our software helps fleets stay compliant, improve efficiency, and manage operations with confidence.
NOZZLE has revolutionized our fleet management operations. The software is intuitive, powerful, and has significantly improved our efficiency.
Captain John Smith
Fleet Manager
The comprehensive dashboard and real-time analytics have transformed how we monitor our fleet. Outstanding support team and reliable software.
