Customer Success Specialist

Company Description

NOZZLE is a provider of all-in-one, cloud-based software solutions tailored to the maritime industry, with a focus on ship and fleet management. Its core product, NOZZLE Ship Management Software, helps maritime operators manage vessel operations more efficiently, securely, and intelligently. The platform offers advanced data analytics for better decision-making, robust security protocols to protect sensitive information, and streamlined access to critical data across organizations. By automating routine tasks and supporting regulatory compliance and reporting, NOZZLE enables teams to reduce manual workload and concentrate on strategic initiatives. Leveraging cloud technology, the solution scales easily with business growth and evolving fleet management needs.

Role Description

The Customer Success Specialist is a full-time, hybrid role based in Istanbul, with flexibility for some work-from-home arrangements.

This role is responsible for onboarding new customers to NOZZLE Ship Management Software, guiding them through implementation, configuration, and best practices tailored to maritime operations. The specialist will respond to customer inquiries, troubleshoot issues, and coordinate with product and technical teams to ensure timely resolutions and a smooth user experience.

Daily tasks include monitoring customer usage and satisfaction, providing training sessions and product demos, gathering feedback to improve the platform, and supporting customers in meeting compliance and reporting needs. The role also involves documenting support interactions, contributing to knowledge base materials, and proactively identifying opportunities to enhance customer value and retention.

Qualifications

• Strong customer-facing skills, including customer service, customer support, and customer satisfaction, with a focus on building long-term relationships
• Excellent communication skills, both written and verbal, with the ability to explain technical concepts clearly to diverse stakeholders in English
• Solid analytical skills for interpreting usage data, identifying patterns, and recommending solutions that improve customer outcomes
• Experience in maritime, logistics, or transportation industries is an advantage
• Ability to work effectively in a hybrid environment, managing time and priorities across onsite and remote settings
• Comfort with CRM and ticketing systems, as well as basic troubleshooting in collaboration with technical teams
• A proactive, detail-oriented approach, with problem-solving skills and a commitment to continuous learning